Accessibility Policy Summary
Website AODA Policy Summary
Hotel Victoria is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (the “AODA”).
General Requirements
Hotel Victoria will develop, implement, and maintain policies which govern how each hotel will achieve accessibility measures as required through the AODA. We are committed to meet the accessibility needs of persons with a disability in a timely manner.
Accessibility Plan
We will develop, maintain, and document an Accessibility Plan outlining the company’s strategy to prevent and remove barriers and to improve opportunities for persons with disabilities. The Accessibility Plan will be reviewed and updated at least once every five years, and will be posted on the company’s website. Upon request, we will provide a copy of the Accessibility Plan in an accessible format.
Training
We will ensure that training is provided on the requirements of the AODA and the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the duties and responsibilities of team members and leaders. Hotel Victoria will provide training to the following individuals:
- all its team members;
- all individuals who participate in developing the Hotel’s accessibility policies; and
- all other persons who provide goods, services, or facilities on behalf of the company
Team members will also be trained when changes are made to the accessibility policies.
Customer Service
Hotel Victoria is committed to ensuring that we serve guests with disabilities in the same manner as all guests – consistent with the principles of independence, dignity, integration, and equal opportunity.
Assistive Devices
We are committed to serving people with disabilities, who use assistive devices to obtain, use, or benefit from our goods and services. At no time will anyone using an assistive device be denied access to their device while using the facilities of the hotel, unless there is a pre-existing law prohibiting the use of the device.
Service Dogs or Animals
We are committed to welcoming people with disabilities who are accompanied by a service animal in all areas of our hotel that are open to the public except, where the animal is otherwise excluded by law. In these instances, appropriate alternatives will be offered. . We will also ensure that all team members, volunteers, and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
Support Persons
We welcome guests who are accompanied by a support person, when the support person has been hired or chosen by the person with a disability to accompany them to assist in accessing goods or services and/or for the purpose of providing support with mobility, personal assistance and/or communication. Individuals who are accompanied by a support person are encouraged to inform relevant Hotel team members of their participation.
Notice of Disruption
We will provide guests with notice in the event of a planned or unexpected disruption in our hotel as it relates to facilities or services. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
Information & Communications
Hotel Victoria is committed to meeting the communication needs of people with disabilities. Where appropriate, we will consult with people with disabilities to determine their information and communication needs.
Accessible Formats and Communication Support
Upon request, the Hotel will provide or arrange for the provision of accessible formats and communication supports for individuals with disabilities in a timely manner. There will be no additional charge for accessible formats.
Hotel Victoria will consult with the person with the making the request to determine the suitability of an accessible format or communication support.
Emergency Procedures, Plans, or Safety Information
We are committed to providing guests and clients with publicly available emergency information in an accessible format upon request. We will also provide team members with disabilities with individualized emergency response information when necessary.
If you are a person with a disability checking into the Hotel, we ask that you notify the guest service agent upon check-in.
Feedback
Hotel Victoria will ensure that its feedback processes are accessible to persons with disabilities by providing or arranging for the provision of accessible communications and supports, upon requests.
Employment
Hotel Victoria is committed to fair and accessible employment practices. This section outlines requirements for the accommodation of persons with disabilities during the recruitment process and throughout the course of employment with the Hotel.
Recruitment
Hotel Victoria will notify its team members and the public about the availability of accommodation for applicants with disabilities in its recruitment and assessment processes and when people are hired. This will be indicated in the job postings. We will notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used. If a selected applicant requests an accommodation, we will consult with the applicant and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs. When making offers of employment, we will notify the successful applicant of its policies for accommodating employees with disabilities.
Informing Team Members of Supports
We will inform our team members of our policies used to support team members with disabilities, including policies on the provision of job accommodations that take into account a team member’s accessibility needs due to disability. This information will be provided to new team members as soon as practicable after commencing employment and shall be updated for all team members whenever there is a change to existing policies.
Accessible Formats and Communications Supports for Team Members
The Hotel will inform its team members of policies developed for those with a disability. This information will be provided to new team members as soon as practicable after they begin their employment. Any changes to policies will be communicated through communication channels or through formats that consider the team member’s disability
Workplace Emergency Response Information
The Hotel will provide individualized workplace emergency response information to team members who have a disability, if the disability is such that the individualized information is necessary, and if the Hotel is aware of the need for accommodation due to the team member’s disability, We will provide this information as soon as practicable after becoming aware of an accommodation request.
Where the team member requires assistance, and following receipt of consent of the team member, the Hotel will provide the workplace emergency response information and accommodation support needs to the person designated by the Hotel to help the Team Member in the event of a workplace emergency. We will review the individualized workplace emergency response information if the team member moves to a different location or position within the organization, and when the Team Member’s overall accommodations needs or plans, or the Hotel’s general emergency response policies are reviewed or revised.
Return to Work Processes
Hotel Victoria maintains a documented return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations to return to work. The process shall outline the steps Four Seasons will take to facilitate the return to work and will include documented individual accommodation plans as part of the process.
Performance Management, Career Development and Advancement & Redeployment
Hotel Victoria will consider the accessibility needs of team members with disabilities and the documented Individual Accommodation Plan during all performance management, career development and advancement, and redeployment processes.
Transportation
While the hotel is not primarily in the business of transportation, we periodically provide or arrange for transportation services for guests. Accessible transportation or equivalent services are provided (upon request) for persons with disabilities and is provided at no additional cost. Individuals must contact the Guest Services department or the Event’s Coordinator to request this accommodation.